Contact
A real person reads every message. We answer within one business day.
Email us
If your question is about an existing order, include your order number and we will find it straight away.
Not sure which size to order?
Tell us your dog breed and weight and we will tell you which size fits. Sizes go by weight: S up to 15 lbs, M from 15 to 35 lbs, L from 35 to 50 lbs, XL over 50 lbs or two dogs. Our size guide takes two minutes if you would rather check yourself.
Postal address
TheDogCarSeat
30 N Gould St
Sheridan, WY 82801
United States
This is our registered business address, not a returns address. If you need to send a seat back, email us first and we give you the correct address for your case.
Orders, shipping and returns
Delivery costs and times are on our shipping policy. Returns are limited: within 30 days of delivery we replace or refund a seat for a manufacturing defect, transit damage or a wrong item, and we pay the return shipping. We do not offer size exchanges or refunds for a change of mind. Full details in the returns and refunds policy.